Depending on your organization's needs, DRS can be deployed in one of two modes, Stand-Alone or Centralized. These tools are packaged neatly into a familiar and easy-to-use Microsoft Management Console, or MMC-style, interface. DRS gives you complete control over your remote access connections and provides a serious ROI benefit over most SaaS and cloud offerings.Īt its core, DRS is a set of remote support tools that allows you to provide technical assistance and support to end-users and computers, both inside and outside your firewall. DRS is self-hosted, meaning that it is managed by you and your team in your infrastructure and on your terms.

If needed, techs can also use a similar process to initiate a chat with a colleague if you want to get a second opinion on the end user’s issue.DameWare Remote Support, or DRS for short, is a comprehensive remote support solution. Type in the message and press enter to create a chat window that remains open even as you navigate between tabs. To start a chat with a user, technicians can navigate to the Chat Icon within the Technician Console to open the Chat Window. To start an in-session video in DRE, navigate to the drop-down menu within the remote session and select “Start Video Call.” If the user accepts the call, the remote support software is designed to automatically launch the video conference, allowing for a two-way exchange of both voice and video. Then, you can communicate directly with the user over video or chat as if you were in the same room. Once the session is initiated, starting a video, chat, or VoIP call from directly within the session typically takes only a few clicks. Before you can initiate a remote video or chat, you first need to create a remote connection with a user device. Remote video and chat support is typically a feature within a larger remote support software solution like SolarWinds Dameware Remote Everywhere. How does remote video and chat support work?.

Dameware remote support guide